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Terms & Conditions

Prices

All prices are including  Danish MOMS and excluded shipping costs. 

VAT and customs duty:
When ordering from an EU country: a VAT (MOMS) of 25% are added  to your order.
When ordering from a non-EU country: Please note that local charges (customs duty and sales tax) may be added to your order, depending on your region and local customs duties. These charges are at your expense. Please enquire with your local customs office for your local rules and regulations.

Online Payments easy and secure worldwide

We are preparing our secure online payment. For the moment the available solutions are cash, bank tranfer, credit card and PayPal.

Security

The e-Shop uses the security protocol SSL, which encrypts information between the internet browser (card holder) and the internet server (the shop). This means that the information you provide when paying by credit card is protected during transfer from your computer to the handler. As an encrypting form in electronic trading, SSL is widely used and is regarded as a very secure solution.

Confidential information

Divecenter.dk  only use your private details - name, address and e-mail – for sending you your goods and to inform you if unforeseen problems regarding delivery should arise. Furthermore, after placing an order you will receive an order confirmation via e-mail.

We will retain information in connection with your purchase for 2 years to ensure correct action in the event of a guarantee issue.

Delivery

The delivery price depends on the goods you order. The total delivery price for your order will be shown in the shopping cart. Normal delivery time is within 1-3 working days, if not in stock 5-10 days. If you order several items together, your order will only be sent once all the items are ready for delivery.

Order confirmation

Shortly after you have purchased goods online, you will receive an order confirmation via e-mail. It contains, amongst other things, an order number, name and address of the payee, the method of payment, the delivery address as well as an overview of the goods ordered.

Receipt

The receipt is the last step in the purchasing process, and we recommend that you print it out immediately after making a purchase. The receipt must be shown when making an exchange of the products, annulment or claim.

Exchange rights

You have 14 days exchange rights on all goods you purchase online (cooling-off period), valid from the date you receive the goods. A precondition of the right to exchange an item is that the item is returned unused, in its original conditions, package and quantity. A copy of the purchase receipt must always accompany the goods.

Annulment rights

You have 14 days annulment rights on all goods you purchase online, valid from the day you receive the goods. A precondition of the right to annul the order is that the item must be returned unused, in its original conditions, package and quantity. The receipt must always accompany the goods. You also have the right to annul a purchase by not accepting/receiving the goods, in which case the receipt is required. Alternatively, you may send the goods to our warehouse and you will be credited the invoiced amount.

Support & delivery: support@divecenter.dk

You can also contact us by phone +45 28877344

Claiming rights

According to the regulations stipulated in the Sale of Goods Act, you have 6 months claiming right, starting at the date of receipt of the goods. Vandalism, misuse, tear and wear or the like is not covered by the claiming rights.

Enclose your e-mail receipt with your claim.

Consumer agreement act

Your order and your purchase via this e-Shop are subject to normal Danish laws, hereunder the consolidated Act no. 886 concerning certain consumer agreements (door-to-door sales, remote sales and current services) of 23 December 1987 which was amended by Act no. 262 of 6 June 1993 and Act no. 1098 of 21 December 1994 – commonly known as the “Door Sales Act”.

Provision

We reserve the right for typos, errors in pricing, VAT and rate changes as well as delivery failures. Agreements regarding purchase of goods from Divecenter.dk are regarded as final once the order has been received and expedited. Offers are valid as long as stocks last.

Spearfishing torches

All torches sold on our website have a dowloadable manual and maintenance&care instructions document on the individual product page. This is done in order to offer always the last updated information to our customers. Is the User responsibility to download and read the manual before the operation of the torch.